INTERACT suggests taking the following steps (see the overview above): Step 1. Types of Reference and Information Service: The emergence of the internet extends the reference librarian's ability to provide diverse and complex services and potentiality to show their real professional expertise to meet the demand put on them. The reference process for virtual reference services requires the same process steps: outreach (in the library or online); skillful interviewing; careful selection of search strategies and resources; and building a follow-up (and evaluation) step into the service. Reference service is sometimes referred to as ‘reference and information services’ or ‘reader services’. An example is included in the tools section. Kroeger – Reference service as “assistance in the use of resources of the library”.
Reference Services Definition Reference service is the supreme and ultimate function of the library.
According to A.B. The steps involved in developing Terms of Reference and the contracting process Source: INTERACT. The Terms of Reference should be brief (typically 5-10 pages), supplemented if necessary by administrative annexes. According … Major Point: Reference work is a process that includes mediation and follow-up. This is infact the hub of all library activities.

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